1. Who is responsible for your information?
Coaching Classes operates the coachingclasses.co.uk website and software platform. We are responsible for information about club subscribers, website enquiries and people who contact our support team.
For parent, child, coach, attendance, medical and booking records entered for a club, that club normally decides why and how the information is used. The club is the data controller and Coaching Classes processes the information on its documented instructions. Parents should contact their club first about those records.
2. Information we handle
- Names, email addresses, telephone numbers and account credentials.
- Club identity, staff roles, venues, schedules and operational records.
- Parent and child details, emergency contacts, authorised collectors and consent choices.
- Medical, allergy, accessibility and safeguarding information supplied for safe participation.
- Booking, subscription, payment status, refund and receipt references. Card details are entered with Stripe and are not stored by Coaching Classes.
- Security, audit, email-delivery, support and technical diagnostic records.
3. Why information is used
Information is used to provide and secure the platform, create accounts, deliver bookings, take registers, support safeguarding, process subscriptions, send service communications, respond to support requests, prevent misuse and meet legal obligations.
Depending on the relationship and information involved, processing may be necessary to perform a contract, comply with law, pursue legitimate operational and security interests, protect vital interests, or act on valid consent. Clubs are responsible for identifying and explaining the lawful basis for information they control, including special-category health information.
4. Service providers and sharing
We use carefully selected providers to operate the service, including Supabase for authentication and databases, Vercel for application hosting, Stripe for billing and connected-account payments, and Resend for email delivery. Information is shared only as needed for those services, with professional advisers or authorities where required by law, or during a properly controlled business transfer.
5. International transfers
Some providers may process information outside the United Kingdom. Where required, we and our providers use recognised safeguards such as UK adequacy regulations or approved contractual protections.
6. Retention and deletion
We retain information only while it is needed to provide the service, follow a club's lawful instructions, resolve disputes, maintain security and audit records, or meet legal and financial obligations. Clubs control retention of the operational records for which they are controller. When an account ends, information is returned or deleted in line with the contract, subject to required legal retention and secure backup cycles.
7. Security
We use access controls, tenant separation, encrypted connections, protected service credentials, audit records and vetted infrastructure providers. No online system can guarantee absolute security. Suspected misuse or exposure should be reported immediately to info@coachingclasses.co.uk.
8. Your rights
UK data protection law may give you rights to access, correct, erase, restrict or object to processing, receive portable information and withdraw consent. For records held by a club, contact the club first. For Coaching Classes account or website information, email us. You may also complain to the UK Information Commissioner's Office at ico.org.uk.
9. Children
The platform is intended to be used by responsible adults and authorised club staff. A parent, guardian or appropriately authorised club must provide and maintain a child's information. Children should not create a club subscription account themselves.
11. Contact
Questions about this notice or Coaching Classes' own processing can be sent to info@coachingclasses.co.uk.