Club-owned contact details
Save the organisation's support email and use it in outgoing communication so parent questions are directed to the team that can answer them.
FeaturesParent Communications
Messages should come from the club.Replies should reach the club.
Send clear operational emails under your organisation's identity, include the club's own support address and keep a useful delivery history beside the rest of the customer workflow.
Start freeLive club view
Communication hub
Class reminderSent with club identity and reply detailsDelivered
Venue changeTarget the affected familiesSent
Payment follow-upCustomisable service automationReady
Built for responsible children's activity providers
Coaching Classes provides the delivery system while the club remains the recognisable sender and first point of contact for its families.
Clear communication without losing the club's voice.
Families know the organisation they booked with. Messages should identify that club, explain why the parent is receiving them and provide the correct route for a question.
Useful automations
Configure service messages around relevant club workflows and adjust subject lines and content so they match the organisation's way of communicating.
Delivery visibility
Keep email records and provider delivery updates such as delivered, opened, bounced or failed available to authorised administrators.
How it works
Write once, keep control of what is sent.
Set the identity
Add the club's support email, branding and sender context so families can recognise the organisation behind the message.
Choose the message
Send an operational update or configure the appropriate automation, reviewing its subject and wording before relying on it.
Review delivery
Use communication history and webhook delivery status to identify failed addresses or understand what was sent to a family.
Everyone stays clear
One system, three useful views.
Club owners
Keep customer service with the organisation and maintain oversight of the messages being sent in its name.
Administrators
Prepare targeted operational communication and see delivery history without exposing infrastructure details that do not help the club.
Parents
Receive recognisable, relevant messages with a clear club contact route and controls for eligible marketing communication.
Questions club owners ask
Will parents reply to Coaching Classes?
Outgoing club communication can include the organisation's own support email so families are directed back to the club. Coaching Classes remains the technical platform rather than the provider of the activity.
Can a club change an automated email?
Yes. The communication settings allow authorised administrators to adapt relevant automation subjects and content instead of relying on generic wording.
Can we see whether an email was delivered?
The platform receives supported delivery events from the email provider and records statuses such as delivered, opened, bounced, complained or failed.
What about marketing consent?
Operational service messages and marketing communication need to be treated differently. The platform records communication preferences and provides an unsubscribe route for eligible marketing email.
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